Terms of service

Terms of Service – Vertex Fronts Ltd

Last Updated: 3 October 2026

These Terms of Service apply to your use of the Vertex Fronts Ltd website and to purchases, quotations and services provided by Vertex Fronts Ltd.

By using our website or placing an order with us, you agree to these Terms of Service.

1. About Us

Company: Vertex Fronts Ltd
Email: vertexfrontsltd@gmail.com
Telephone: +44 7539 130160
Address: Unit 8, Kingston Farm, Down Hall Road, Matching Green, Harlow, CM17 0RB, United Kingdom

We manufacture, supply and install products and services including:

Metal gates
Security grilles
Shopfront shutters
Wooden gates
Shopfronts
Doors and related products
Fabrication and welding
Building and construction-related works
Installation and associated services

2. Quotations and Orders

Quotations are based on the information available to us at the time the quotation is prepared.

A quotation may include materials, manufacturing, delivery, installation or other services as specifically stated.

An order is accepted when we have confirmed the order and, where applicable, received the required deposit or payment.

We reserve the right to correct genuine pricing or description errors and will notify you if an error affects your order.

3. Bespoke and Made-to-Measure Products

Many of our products are manufactured specifically to the customer's measurements, design and requirements.

Customers are responsible for checking and approving measurements, drawings, designs, colors, finishes and specifications before manufacturing begins.

Once bespoke manufacturing has started, changes requested by the customer may result in additional costs and delays.

Where the customer provides measurements or other specifications, we will manufacture according to the information approved by the customer.

4. Deposits and Payments

Where a deposit is required, the amount and payment schedule will be stated in the quotation or invoice.

Production or work may not begin until the required deposit has been received.

The remaining balance must be paid in accordance with the agreed quotation, invoice or payment schedule.

If payment is overdue, we may suspend further work or delivery until outstanding amounts have been paid, subject to applicable law.

5. Changes to Orders

If you request changes after an order has been confirmed, we will advise you if the change affects the price, specification or completion date.

Additional work or materials requested by the customer may incur additional charges.

Where possible, we will obtain your approval before carrying out chargeable additional work.

6. Delivery

Delivery times provided by us are estimates unless a specific delivery date has been expressly agreed in writing.

Bespoke products may require additional manufacturing time.

We will make reasonable efforts to keep customers informed of significant delays.

Customers must provide suitable access for delivery and installation where required.

Additional costs may apply if delivery or installation is delayed because suitable access is unavailable or because of circumstances outside our reasonable control.

7. Installation and Site Work

Where installation is included in your order, the scope of installation will be set out in the quotation or agreement.

Customers must provide reasonable access to the property and work area.

Customers should inform us of any known restrictions, access issues, structural problems or other circumstances that may affect the work.

Additional work required because of unforeseen site conditions may incur additional charges. Where reasonably possible, we will discuss such costs with the customer before carrying out additional work.

8. Cancellation, Returns and Refunds

Our Return & Refund Policy applies to cancellations, returns and refunds.

Bespoke and made-to-measure products may have different cancellation rights where permitted by UK law.

Nothing in these Terms removes or limits any statutory rights that cannot legally be excluded or limited.

9. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements and other information on our website are accurate.

Because many of our products are handmade, bespoke or made to individual specifications, minor variations in appearance, color, finish or dimensions may occur.

Where a product is made according to an approved specification, the approved specification will form the basis of the order.

10. Customer Responsibilities

Customers are responsible for providing accurate information required to complete their order.

This may include:

Correct measurements
Delivery address
Installation address
Access information
Design requirements
Color and finish selections
Any relevant site information

Customers must notify us of any information that could affect delivery, manufacturing or installation.

11. Website Use

You agree not to misuse our website or attempt to:

Gain unauthorized access to our website or systems
Introduce viruses or malicious software
Interfere with the operation of the website
Use the website for unlawful purposes
Copy or misuse our website content without permission

We may restrict or suspend access to the website where reasonably necessary to protect our website, business or users.

12. Intellectual Property

Unless otherwise stated, the content of this website, including text, photographs, graphics, logos, designs and other materials, belongs to or is used by Vertex Fronts Ltd with permission.

You must not reproduce, copy, modify or commercially use our content without our prior written permission.

13. Third-Party Services

Our website may use third-party services such as Shopify, payment providers, delivery providers and other technology providers.

Third-party services may have their own terms and privacy policies.

We are not responsible for services that are operated independently by third parties.

14. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including severe weather, supply shortages, transport problems, strikes, power failures, government restrictions, fire, flooding or other events beyond our reasonable control.

Where such circumstances occur, we will make reasonable efforts to inform affected customers and minimize any delay.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

We will not be liable for losses that could not reasonably have been anticipated or were not caused by our breach of contract or negligence.

Nothing in these Terms affects your statutory consumer rights.

16. Complaints

If you have a complaint about a product or service, please contact us as soon as possible.

Email: vertexfrontsltd@gmail.com
Telephone: +44 7539 130160

We will review the complaint and aim to work with you to resolve the issue fairly and reasonably.

17. Privacy

Our use of your personal information is explained in our Privacy Policy.

By using our website and services, you acknowledge that your personal information will be handled in accordance with that Privacy Policy.

18. Governing Law

These Terms are governed by the laws of England and Wales, unless applicable law requires otherwise.

Any disputes will be dealt with by the courts of England and Wales, subject to any mandatory consumer rights that apply to you.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services or legal requirements.

The latest version will be published on our website with the updated date.

20. Contact Us

If you have any questions about these Terms of Service, please contact:

Vertex Fronts Ltd
Unit 8, Kingston Farm
Down Hall Road
Matching Green
Harlow
CM17 0RB
United Kingdom